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Customer satisfaction

Customer satisfaction

Constellium-2016 The Year of Flexibility

We need our processes to be flexible in order to deliver high quality products in the correct quantities at the right time. During 2016 our goal is to carry out frequent, safe, efficient and right‑first‑time equipment changeovers so that we can produce small batches of products, on demand. This will reduce our inventory and improve our performance in terms of quality and, most importantly, service to our customers.

Our customers include some of the largest manufacturers in the aerospace, packaging and automotive industries.

Meeting their expectations and anticipating their needs is fundamental to building enduring relationships and our long-term business success.

One initiative that has significantly contributed to customer satisfaction is our company-wide Lean transformation program.

Since its launch in 2012, the program has led to a demonstrable improvement in service and product quality by empowering people and making them accountable. 2016 is the ‘Year of Flexibility’, to ensure optimum customer satisfaction.

We will pursue continuous improvement on this front.

Last update 13 June 2016 Back to top