Our customers include some of the largest manufacturers in the aerospace, packaging and automotive industries.
Meeting their expectations and anticipating their needs is fundamental to building enduring relationships and our long-term business success.
One initiative that has significantly contributed to customer satisfaction is our company-wide Lean transformation program.
Since its launch in 2012, the program has led to a demonstrable improvement in service and product quality by empowering people and making them accountable.
We will pursue continuous improvement on this front.